Zenith Dental Clinic is committed to delivering quality services and respecting your privacy. This policy outlines our ongoing commitments to you concerning the management of your Personal Information, in accordance with the Australian Privacy Principles (APPs) within the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.

Our commitment to safeguarding your confidentiality is reflected in our comprehensive privacy policy:

Confidentiality Assurance

Your personal and medical information is strictly confidential. We adhere to the highest standards of privacy protection and follow all legal and ethical guidelines to ensure your data remains secure.

Data Collection and Usage

We collect and use your information solely for the purpose of providing you with the best possible dental care. This includes scheduling appointments, maintaining accurate medical records, and ensuring your safety during treatments. We collect your Personal Information primarily to provide our services to you, offer information to our clients, and for marketing purposes. We may also use your Personal Information for related secondary purposes in cases where such use or disclosure would be reasonably expected. You have the option to unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Whenever we collect Personal Information, we will, when appropriate and feasible, explain why we are gathering this information and how we intend to use it.

Secure Data Storage

Your data is stored securely in our electronic health records system. Our clinic stores your Personal Information in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure. When your Personal Information is no longer needed for its intended purpose, we will take reasonable steps to either destroy or permanently de-identify it. However, most Personal Information is stored in client files, which we require by law to maintain for a minimum of seven years.

Third Parties

While we aim to collect your Personal Information directly from you whenever feasible, in certain situations, we may receive information from third parties, including your healthcare service provider, health professionals who have treated you, your family or legal guardian, other sources necessary to provide healthcare services, and from cookies, which do not personally identify you (if you prefer not to receive cookies, you can adjust your web browser security settings).

Links to Third Parties

Our website may contain links to other websites operated by third parties. We hold no responsibility and do not endorse, represent, or guarantee the website links, content, or policies of third parties.

Disclosure of Personal information

We do not disclose your information to third parties without your explicit consent, unless required by law or in emergency situations where your safety or the safety of others is at risk. We may disclose your Personal Information in various circumstances, including:

• To third parties with your consent for use or disclosure
• To relevant government authorities and agencies to investigate health issues, including workplace health and safety matters
• To other healthcare service providers for continuity of care
• To a responsible individual (e.g., parent, guardian, spouse) if you are unable to communicate or have not requested otherwise
• To close family members following recognized medical practice customs
• When required or authorized by law.

Online Data Security

Our website and online communication platforms are designed with your security in mind. We employ encryption and up-to-date security protocols to safeguard any information you share online.

Your Right to Control Your Information

You have the right to access, update, or correct your personal information in our records. You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Zenith Dental Clinic will not charge a fee for your access request but may impose an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification from you before releasing the requested information. If you have any concerns or wish to make changes, please contact us to ensure your data remains accurate.

 

Continual Improvement and updates

We regularly review and enhance our privacy practices to align with evolving regulations and best practices. This policy may change over time and will be available on our website. Any changes will apply to both the Personal Information we already have about you at the time of the change and any Personal Information we receive after the change becomes effective.

Privacy Policy Complaints and Enquiries

For any queries or complaints about our Privacy Policy, please contact us at:

Address: 1/6 Minorca Place, Toormina NSW 2452

Call Us: 02 6653 1788

Text Us: 0431 848 786

Email Us: hello@zenithdental.com.au